LBE Desktop Helpdesk V4.0.182

LBE Desktop Helpdesk 4.0.182 Description

" LBE Desktop Helpdesk : Easy to use helpdesk software-sensibly priced. No extensive training required. Easily configured to reflect the way that you work. "

Edit By 1ware.net Editor: LBE Desktop Helpdesk - Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:-LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:-Many of our customers have told us they looked at helpdesk software which is more than 10 times our price-but, in their words, wasn' t anything like as good. Easy to set up:-You don' t need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:-No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:-LBE Helpdesk uses industry standard databases-Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:-Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented ( similar to MS Outlook ), group records, change fonts / colors etc. Change format according to conditions you define ( e. g. to show all overdue Jobs in red ). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:-Text macros save on typing-enter a short word / phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:-Adapts to your organization structure. Manage support contracts by expiry date and / or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time / money spent.